Contact GoPaw

support@gopaw.io

For account questions, bug reports, lost passwords, photo upload issues, missing notifications, or anything else app-related. Most messages are answered within one to two working days. Please include your registered email and (if relevant) the make and model of your device.

contact@gopaw.io

Found an out-of-date phone number, wrong opening hours, or a venue that has changed its pet policy? Let us know and we'll update the listing. To request a new venue, the fastest path is the in-app "List a Place" form on the map screen — but email works too. Include the venue name, address, contact details, and a sentence on the pet policy.

press@gopaw.io

For interview requests, statistics on the Hong Kong pet market, photography of our team, or partnership coverage. We try to respond to journalists within 24 hours during the working week. Press kit, executive bios, and brand assets available on request.

partners@gopaw.io

For sponsored listings, advertising, integration partnerships (insurance, veterinary, retail), and B2B opportunities. We are selective about partners and prioritise category leaders that genuinely serve pet owners well.

privacy@gopaw.io

For data subject access requests, deletion requests, or any question about how we handle your information. Requests are processed within 30 days. See the Privacy Policy for the full list of rights available to you, and the account deletion guide for the in-app self-service flow.

Furix Technology Company Ltd

Room 1813, Asia Trade Centre
79 Lei Muk Road
Kwai Chung, New Territories
Hong Kong

Visits by appointment only. The office is in an industrial building, so please email ahead.