Frequently Asked Questions

GoPaw — Pet-Friendly City Guide for Hong Kong

Can't find what you're looking for? Email us at contact@gopaw.io or visit our Contact page.

Is GoPaw free to use?

Yes — GoPaw is completely free for pet owners. The app, website, venue directory, reviews, community board, pet health tracking, and event participation are all free. There are no subscription fees.

What areas does GoPaw cover?

GoPaw currently covers Hong Kong Island, Kowloon, the New Territories (including Sha Tin, Tuen Mun, Yuen Long, Sai Kung, Tai Po, and the Northern districts), and the outlying islands. We have more than 2,300 verified venues across these areas, with new submissions added regularly.

What types of venues are listed?

GoPaw lists pet-friendly restaurants and cafes, dog parks and LCSD pet gardens, hotels with pet packages, veterinary clinics, grooming salons, pet stores, pet-friendly malls, 24-hour emergency vets, and pet-friendly wedding venues. We also cover online pet services such as photographers, wellness consultants, and trainers.

How do I find venues near me?

Open the GoPaw app and tap the Map tab to see pet-friendly venues near your current location. You can filter by category (restaurants, parks, vets, etc.) and search by name or district. The website at gopaw.io/venues also shows the full directory with category filters.

How do I submit or update a venue?

Tap "List a Place" in the GoPaw app (found in the Profile or Community sections) to submit a new venue or suggest changes to an existing listing. Our editorial team reviews all submissions within a few business days. You can also email venue details to venues@gopaw.io.

How do I write a review?

Sign in to the GoPaw app or website, find the venue you visited, and tap "Write a Review". You can rate the venue, describe your experience, and upload photos. Reviews from verified users are weighted more heavily in venue ratings.

Is GoPaw available in Chinese?

Yes. GoPaw supports Traditional Chinese (繁體中文), Simplified Chinese (简体中文), Korean (한국어), and Japanese (日本語) in addition to English. Change your language in the Profile > Settings screen.

How do I book a table at a restaurant through GoPaw?

Some participating pet-friendly restaurants offer table booking through GoPaw. On the venue page, tap "Book a Table" to choose a date, time, and party size. You will receive a confirmation via in-app notification and email.

What are Go Points?

Go Points are GoPaw's loyalty reward system. You earn points for writing venue reviews, attending community events, making bookings through the app, and completing daily check-ins. Points appear on your Profile and can be redeemed for perks offered by GoPaw and participating venues.

How does the pet health tracker work?

In the GoPaw app, go to Profile > My Pets to add your pets. For each pet you can log vaccinations (with expiry reminders), medication schedules, vet appointments, and weight history. GoPaw sends push notifications before upcoming deadlines so you never miss a dose or check-up.

My pet is not a dog — does GoPaw cover cats and other animals?

GoPaw primarily focuses on dogs and cats since most Hong Kong venues that have a pet policy define it in terms of these two. Where venues explicitly welcome other small animals (rabbits, birds, etc.), we note it in the listing. The pet health tracker and community board support all pet types.

How do I list my business on GoPaw?

Businesses can apply for a GoPaw Business Account to manage their listing, respond to reviews, add booking availability, post promotions, and host community events. Email business@gopaw.io to start the process.

How do I delete my account?

You can delete your GoPaw account and all associated data from within the app: Profile > Settings > Delete Account. Alternatively, visit gopaw.io/delete-account for step-by-step instructions. Account deletion is permanent and processes within 30 days.

How do I contact GoPaw?

Email contact@gopaw.io for general enquiries. For support, use support@gopaw.io. You can also use our Contact page to send a message directly. We respond within 1–2 business days.