Community Guidelines & Moderation Policy

Last updated: April 2026

GoPaw is a community for pet owners in Hong Kong. To keep this community safe, welcoming, and useful, every user who posts, comments, creates events, or submits reviews must follow these guidelines. We have zero tolerance for objectionable content or abusive behaviour.

1. Prohibited Content & Behaviour

You may not post, share, or distribute content that:

• Spam — Repetitive, irrelevant, or commercial messages unrelated to the pet community.
• Harassment or bullying — Targeted attacks, threats, or intimidation toward other users.
• Hate speech — Content that promotes hatred or discrimination based on race, ethnicity, religion, gender, sexual orientation, disability, or any other protected attribute.
• Violence or threats — Threats of physical harm to people or animals, or content that glorifies violence.
• Animal cruelty — Content depicting or encouraging cruelty, neglect, or abuse of any animal.
• Sexual or explicit content — Pornographic, sexually explicit, or otherwise adult-only material.
• Illegal content — Content that violates Hong Kong law or any applicable jurisdiction.
• Impersonation or fraud — Pretending to be another person, business, or pet, or attempting to deceive other users.
• Personal data of others — Sharing private information (phone numbers, addresses, medical records) of other people without consent.

2. End User License Agreement (EULA)

Before posting any user-generated content (posts, comments, events, reviews) for the first time, every account must accept these guidelines and our Terms of Service. By accepting, you agree to abide by these rules and to be subject to enforcement action if you do not.

3. How to Report Content or Users

Every post, comment, event, review, and user profile in the GoPaw app has a Report action available from the “more” (…) menu. When you report content, you can choose a reason (Spam, Harassment, Hate, Violence, Sexual, Other) and add optional details.

4. How to Block a User

You can block any other user from the same “more” menu. Blocking a user immediately hides their posts, comments, and events from your feed and prevents them from interacting with your content. You can manage your blocked-users list at any time from the Profile > Blocked Users screen.

5. Our 24-Hour Response Commitment

We commit to reviewing and acting on every report within 24 hours of submission. Action may include:

• Removing the offending content
• Issuing a warning to the offending user
• Temporarily suspending the offending user’s account
• Permanently ejecting users who repeatedly violate these guidelines

Content that is reported by three or more independent users is automatically marked as flagged in our admin queue for priority human review within 24 hours, and may be hidden from public view pending the moderator’s decision.

6. Appeals

If your content was removed or your account was actioned and you believe this was a mistake, you may appeal by emailing support@gopaw.io with the subject line “Moderation Appeal”. We will respond within 5 business days.

7. Contact Us

Questions about this policy? Reach out:

Furix Technology Company Ltd
Room 1813, Asia Trade Centre, 79 Lei Muk Road, Kwai Chung, Hong Kong
Email: support@gopaw.io